I, the client, understand that the counsellor will help me to understand myself, assist me in clarifying my problems, goals and objectives, and help me look at alternative solutions to my problems. This will involve homework, which I am prepared to commit myself to, as requested. I further understand that I am fully responsible for the decisions I make concerning my relationships and behaviour.
I understand that the model of counselling used looks at the past and the present. It considers my family of origin, feelings, thought patterns and communication skills, all having in view personal, couple, and family restoration to wholeness. It is designed to help me focus on achieving optimum health, encouraging me to seek and find enriching and fulfilling relationships.
I understand that information discussed will be treated confidentially. I also understand that there are some matters that may not be kept secret in counselling. These may include: information which I give permission to disclose, matters that relate to possible harm to myself or others, children at risk of harm, matters that need to be disclosed to a court, and matters to be discussed during counselling supervision.
Cancellation Policy:
I/We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your counselling appointment. In order to provide the best service to all our clients, we have implemented the following cancellation policy:

Cancellation Period: Clients are entitled to cancel or reschedule their appointments up to 12 hours before the scheduled appointment time without incurring any charges.
Refunds: If you cancel your appointment within the specified cancellation period (at least 12 hours before the appointment), you will be eligible for a full refund of any fees paid.
Late Cancellations: If you cancel your appointment within 12 hours of the scheduled appointment time, no refunds will be issued. This includes cancellations made on the same day as the appointment. However, we understand that extenuating circumstances may arise. Possible exceptions to the no-refund policy for late cancellations include:
Sudden illness or medical emergency affecting the client or their immediate family.
Unforeseen transportation issues or severe weather conditions preventing the client from attending their appointment.
Critical work-related commitments or unexpected professional obligations.
Rescheduling: Clients may reschedule their appointments without penalty, provided that the request is made within the cancellation period (at least 12 hours before the appointment).
No-Shows: Failure to attend a scheduled appointment without prior notice (a "no-show") will result in forfeiture of any fees paid for that appointment.
How to Cancel or Reschedule: To cancel or reschedule your appointment, please contact us via phone or email at least 12 hours before your scheduled appointment time.
Exceptions: We understand that emergencies and unexpected situations may arise. In such cases, please contact us as soon as possible to discuss your circumstances. We will review each situation on a case-by-case basis and may consider exceptions to the cancellation policy for extenuating circumstances.
By booking an appointment with us, you agree to abide by the terms of this cancellation policy. We appreciate your understanding and cooperation.

If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us.